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FAQ

YOUR TICKET

If a session is cancelled because of rain, please consult the details of our Rain Policy.

There are three ways to purchase tickets:

  • Online at rogerscup.com
  • By phone: by calling Tennis Canada’s ticket office at 514-273-1515 ext. 1, or toll free at 1-855-836-6470
  • In person at the STADE IGA reception : 285, rue Gary-Carter, Montreal, H2R 2W1.

Yes, the STADE IGA box office is open during the week of the event, from August 2-11, 2019. The box office is located near the main entrance of STADE IGA on Gary-Carter street.

Would you prefer to sit on a side, corner or end of the court? Each has its advantages and it really depends on personal preference. Please take a virtual tour of the stadium on our website to find your preference.

To have shade during the day session, it is best to sit in the top rows on the south and west sides of the stadium. At night, once the sun sets, it is best to sit on the west side of the stadium. STADE IGA is an outdoor stadium so remember to bring your sunscreen and a hat as temperatures can get very hot.

Because the stadium is equipped with elevators, a limited number of wheelchair seating is available in level 200 and 300. Please call 514-273-1515, ext. 2 and one of our sales representatives will gladly help you reserve your seats. Several handicapped parking spaces are also available via Gary-Carter St. which you can access with a valid, government issued parking permit.

Rogers Cup presented by National Bank is an elimination tennis tournament, and as such the schedule of play is determined each evening for the following day. Therefore, it is not possible to purchase tickets in advance and guarantee a specific player will play in that session.

The tournament consists of 16 sessions of tennis.

Qualifying matches are played on the first weekend with players ranked outside the Top 50 vying for a spot in the main draw. From Monday through Saturday there are two sessions per day, a matinee and an evening session. There are two to four matches per session, a number that could vary depending on the length of matches and any delays due to weather or injury. The finals of the singles and doubles are played in the final session on Sunday. Tickets for the matinee session are not valid for the evening session on Centre Court, but ticket holders are welcome to stay on the grounds and watch matches being played on other courts.

Every fan finds a different day or session to his or her liking. There are more matches earlier in the week and during matinee sessions. As the week progresses, the excitement builds as the field narrows and the remaining players fight to become the next Rogers Cup presented by National Bank champion.

A ticket on Centre Court gives you a reserved seat on that court while a ticket for National Bank Court gives you access to that court only. In both cases, you have access to all of the other courts, including level 200 on the National Bank Court which has a certain number of seats for spectators. You will also be allowed to visit the retail promenade as well as enjoy the restaurants and activities on site.

The gates of STADE IGA now open early in the morning and close after the end of the day’s matches. The site will now open up at 10:00 a.m. from August 2-7 and at 11 a.m. from August 8-11.

Grounds passes are available once a session is sold out.

Children under the age of two do not require a ticket provided they sit on your lap and do not inconvenience other fans. Kids under the age of 5 will not be admitted to the 100 level on both Centre and National Bank courts.

Contact Tennis Canada’s ticketing team at 514-273-1515 ext. 2. Verifications will be made and the original buyer will be charged $10 to have the ticket reprinted. It will then be available at Will Call located next to the box office at the Gary-Carter street entrance.

Will Call is the international term for “ticket pick up”. During the tournament, the Will Call booth is located at the main tournament entrance, Gary-Carter street. Opening hours are the same as the hours which the site is open. Please bring photo ID to pick up your tickets. You will not be able to sign for your tickets without identification.

Every attempt will be made to play any/all scheduled matches in the event of inclement weather.

If a session is cancelled because of rain, please consult the details of our Rain Policy.

We do ask that you make your way to the STADE IGA. The delay could be four hours or it could be 20 minutes, we never know. It is best that, if you don’t live close by, you are on site because once it stops raining it only takes 30 minutes to dry off the courts and resume play.

Please be patient. We will keep you updated around the site and through our closed circuit television screens. It is best to stay on site or remain close by because once it stops raining it only takes 30 minutes to dry off the courts and resume play. You can always browse the shops, do some tennis trivia, enter contests, grab a bite to eat and who knows, you may see a player or two.

The Second Serve program allows Box (level 100) and Series (Level 200) ticket holders to re-sell their tickets when leaving the grounds to the benefit of another spectator for the remainder of the session. All funds raised from this initiative are put towards developing tennis among young Canadians. As the result of its success in previous years, the program will once again be put in place for the 2018 Rogers Cup presented by National Bank.

The process is simple: when leaving the site before the end of matches, a level 100 or 200 ticket holder may deposit his/her ticket in a designated “Second Serve Program” identified box. This ticket will immediately be placed for resale to benefit a spectator already on site who would like to get closer to the action at the price of $10, or someone who did not have the chance to obtain a ticket for a sold-out session (at $20).

As a level 200 ticket holder, you can participate in this program in two ways:

Donating your ticket for resale when leaving the grounds and have a lucky spectator benefit from your quality seat for the rest of the session.
Purchasing an available 100 level ticket, if you wish to enjoy a match from a different angle. You simply have to inquire at the tournament Box Office (located at the main entrance of STADE IGA) between matches for availability.
As a level 300 ticket holder, you can participate in this program by making your way to the tournament Box Office (located at the main entrance of STADE IGA) to see what tickets are available for resale so you can have a prime seat in level 100 or 200!

Participate in large numbers and contribute once again to the success of the Second Serve Program!

CENTRE COURT AND NATIONAL BANK COURT

  • Please remain in your seat until the end of play and only leave your seat during a player changeover.
  • Please refrain from making noise during play.
  • Smoking is not permitted in the Centre Court and National Bank Court.
  • Please turn off cell phones, computers and all portable electronic devices.
  • Use of any object that obstructs the view of people around you is prohibited. Tripods and the use of flash is also not allowed.
  • In order to avoid blocking someone’s view, we ask that you refrain from opening umbrellas during play.
  • It is strictly forbidden to bring alcoholic beverages, cans and glass bottles on site.
  • It is prohibited to bring coolers on site which are bigger than 30cm³.

National Bank Court is located on the west side of STADE IGA and is the site of many exciting matches throughout the week of the tournament. It is the second show court after Centre Court. Level 100 is occupied by ticket holders while Level 200 is reserved for spectators who have a ticket for Centre Court. Because the number of seats is limited in Level 200, seating works on a first come, first serve basis.

STADE IGA’s Centre Court holds 11,715 spectators while National Bank Court has a capacity of 4,296 fans.

They sit on the west side facing east

The players enter the stadium at the northeast corner on Centre Court and at the southwest corner on National Bank Court.

THE TOURNAMENT

Montreal: August 2-11, 2019 (Men)
Toronto: August 3-11, 2019 (Women)

The official draw is made on-site during qualifying weekend. The players’ names are randomly selected and placed on the official drawboard, with the top eight seeds already placed on the board after receiving a bye in the first round. Once the draw is determined, the schedule of play is made daily by the tournament director, tournament referee and Tour Supervisor. Please check CoupeRogers.com nightly throughout the tournament for the next day’s schedule of play.

We strongly recommend spectators to use public transportation to get to STADE IGA. All you need to do is show your tennis ticket to have free access to the bus and subway transit system on the day of your matches. Please consult the Directions and Accommodations section of our website for alternative modes of transportation.

We can recommend our official tournament hotel, Fairmont Queen Elizabeth (T. 514- 861-3511), or DoubleTree by Hilton (T. 1-514-285-1450), which are both situated in downtown Montreal. Many other options are available via the Montreal Tourism website.

Sustainable Development is at the heart of Tennis Canada’s mission, vision and values. Tennis Canada is proud to partner with RECYC-QUÉBEC as part of the environmental program. For a summary of our eco-friendly initiatives, please consult our Green Plan.

We need you! All of the details about applying can be found on the Become a Volunteer page of our website.

Rogers Cup presented by National Bank is a prestigious professional tennis tournament organized by Tennis Canada. Since 1881 for the men and 1892 for the women, the best players in the world have showcased their skills on Canadian courts. Only Wimbledon and the US Open have longer histories than this major Canadian stop, which is acknowledged by the tennis world to be one of the best-run tournaments on the Tour. Classified as a Masters 1000 event on the ATP calendar, Rogers Cup presented by National Bank offers over US $7 million in prize money and attracts the biggest stars in tennis year after year.

Montreal and Toronto share the task of hosting the best men’s and women’s players in the world, with both tournaments played at the same time, during the same week. So, from August 2-11, 2019, the men will be in Montreal while the women will play in Toronto.

The impressive list of past champions for this Canadian stop on the professional tennis circuit includes such legendary names as Serena Williams, Martina Navratilova, Chris Evert, Monica Seles, Michael Chang, Ivan Lendl, Andre Agassi, John McEnroe, Roger Federer and Steffi Graf.

Founded in 1890, Tennis Canada is a non-profit, national sport association responsible for leading the growth, promotion and showcasing of tennis in Canada. Tennis Canada owns and operates two of the premier events on the ATP and WTA Tours; Rogers Cup presented by National Bank men’s and women’s events that rotate annually between Rexall Centre in Toronto and STADE IGA in Montreal. In addition, Tennis Canada owns and operates seven professional ITF sanctioned events and financially supports nine other professional tournaments in Canada. Tennis Canada operates junior national training centres/programs at the Centre of Excellence in Toronto, STADE IGA in Montreal and the North Shore Winter Club in Vancouver. Tennis Canada is a proud member of the International Tennis Federation, the Canadian Olympic Committee, the Canadian Paralympic Committee and the International Wheelchair Tennis Association, and serves to administer, sponsor and select the teams for Davis Cup, Fed Cup, the Olympic and Paralympic Games and all wheelchair, junior and senior national teams. Tennis Canada invests its surplus into tennis development.

Tennis Canada’s development team oversees a large spectrum of initiatives which aim to achieve these four strategic objectives.

  1. The development of community tennis
  2. The development of high performance athletes
  3. Competitive development
  4. The development of resources and partnerships

Tennis Canada also coordinates a number of programs and activities to help promote participation and excellence within the sport. Furthermore, Tennis Canada is responsible for the selection of Excellence Awards winners, Distinguished Service Awards recipients and the induction of members into the Hall of Fame of Canadian Tennis.

It all comes down to celebrating the wonderful sport of tennis and its values all while making it more accessible and satisfying. We want you to take all that you want from tennis, whether you play on Sundays at your local court or you represent your country on the international scene. For more information about Tennis Canada, please visit www.tenniscanada.com.