Tournament postponement – FAQ

General ticketing information

All tickets purchased for the 2020 event will be valid for the tournament held in August 2021. We therefore invite all ticketholder to keep their tickets, as the transfer will take place automatically.

SessionsMatches2020 dates2021 dates
0PracticesAugust 7, 2020August 6, 2021
1QualifyingAugust 8, 2020August 7, 2021
2QualifyingAugust 9, 2020August 8, 2021
3/41st roundAugust 10, 2020August 9, 2021
5/61st and 2nd roundAugust 11, 2020August 10, 2021
7/82nd roundAugust 12, 2020August 11, 2021
9/103rd roundAugust 13, 2020August 12, 2021
11/12Quarter-finalsAugust 14, 2020August 13, 2021
13/14Semi-finalsAugust 15, 2020August 14, 2021
15FinalsAugust 16, 2020August 15, 2021

All ticketholders will simply have to show up with their ticket for the session that they have purchased, including print, mobile and e-tickets.

Please note that 2020 tickets will only be valid for the 2021 tournament.

Refunds will be issued to those who wish to receive them (see below for further details regarding refunds).

Yes, your seat will be the same for the 2021 tournament. In fact, you will simply have to show up with your ticket for the same session indicated, no other steps necessary.

Refunds will be issued to those who wish to receive them and will be refunded to the credit card used during your initial purchase.

Please note that you will have until June 1, 2020 to request a refund. All refund requests will be processed within 90 days.

If you miss the refund deadline, your tickets will be automatically renewed for 2021.

Click here and log in to MyAccount+ to request a refund and view the options available to you.

Yes, seeing as your tickets are valid for the 2021 tournament, you can transfer your ticket to someone else once the transfer option becomes available on MyAccount+.

Yes, you can contact the Ticketing Team to find out more on how to exchange tickets for another session.

Tickets will be printed and sent out in the Spring of 2021.

You will be contacted once the option to print tickets becomes available on MyAccount+.

For all tickets purchased through a secondary resale website, you will need to contact that platform’s customer service team and adhere to their policies and procedures.

For all tickets received through a contest, sponsor or other event, you will need to contact the person or organization and adhere to their policies and procedures.

In order to maintain quality customer service during this difficult time, our ticketing representatives will be available from Monday to Friday from 9 am to 5 pm.

There are two ways to contact us:

Please note that due to the current closure of IGA Stadium, we will not be able to answer all incoming calls. We ask that you leave a detailed message and we will get back to you as soon as possible.

Due to the large influx of requests, we would like to thank you for your understanding in the event of a delayed response.

No, IGA Stadium is closed at the moment, including the box office. Please contact the ticketing team by email or phone for any questions regarding your tickets.

Series and box seat ticketing information

Yes, you will have priority for your seats in 2021 if you renew your tickets by December 1, 2020. After December 1, your tickets will automatically become available for purchase by others.

No, you do not need to advise the Ticketing Team if you wish to renew your tickets if they have already been paid. All tickets purchased for the 2020 event will be valid for the tournament held in August 2021 and the transfer will take place automatically.

There will be no price difference for your 2021 tickets.

Tickets will be printed and sent out by June 2021.

No, if you do not renew your tickets for 2021, you will lose your priority to renew for 2022.

Yes, seeing as your tickets are valid for the 2021 tournament, you can transfer your ticket to someone else. However, the benefits will not remain the same. Please contact us for more details.

For the moment, all box seat ticketholder benefits are set to remain the same for 2021. We will communicate with you should that change.

If you keep your tickets for the 2021 event, a donation receipt will be issued and mailed to clients in February 2022.

The tournament

No, due to the coronavirus pandemic and following the measures imposed by the Government of Quebec prohibiting the holding of events until August 31, 2020, the Rogers Cup has been postponed until 2021. This means that the women will be in Montreal.

Montreal: August 6-15, 2021 (Women)

Yes, seeing as the 2020 tournament is being postponed, this means that the women, who were set to compete in Montreal, will be back in 2021.

We recommend that you contact the hotel or website through which you booked your accommodation.

The Fairmont the Queen Elizabeth, the official hotel of the Rogers Cup, will issue customers a full refund for their reservation due to the current pandemic. Their reservation department is in the process of following-up with all customers who have booked for dates that coincide with the dates of the 2020 event.

For their part, the Double Tree by Hilton, the partner hotel of the tournament, will offer a full cancellation to anyone who has booked during the dates of the tournament.

All individuals who were set to volunteer for the 2020 event will be contact directly by a Tennis Canada representative. You can also contact us at benevole@tenniscanada.com.

The 2021 Tokyo Olympics are scheduled to take place from July 23 until August 8 and it has already been confirmed by the International Olympic Committee that the tennis competition will be player during the first week, which will not impact our tournaments.

This is unknown at the moment, as information about COVID-19 and its impact on the world is changing and updating on a daily basis. The health and safety of players, fans, partners and employees remains Tennis Canada’s top priority. Any changes in regulations will be communicated to all stakeholders.

This is unknown at the moment as information about COVID-19 and its impact on the world is changing and updating on a daily basis. We recommend that you stay informed on updates regarding the rest of the tennis season by visiting the ATP, WTA and ITF websites.

Since they won the most recent edition of the tournament in 2019, with the 2020 Rogers Cup being postponed to 2021, Bianca Andreescu and Rafael Nadal will remain the defending champions.

It has been a rare occurrence for the Rogers Cup to not be held, but the most recent instances occurred during World War I (1915-1918) and World War II (1941-1945). Due to the global situation, the tournament was unable to be played during those years.

Rogers Cup is the engine of tennis development in Canada. 90% of the money that is successfully invested in the development of the sport each year comes from the profits of the tournaments. 2020 will undoubtably be a very difficult year for the organization. Repercussions are anticipated to be felt over the course of the next few years.

However, Tennis Canada is privileged to be able to count on passionate employees as well as on loyal clients and partners who will help during this rebuild period

Tennis Canada will be making requests to government authorities for financial support. While we certainly hope for their support, there are no guarantees at this time. Tennis Canada does not currently receive any subsidies from the Government since we are a financially independent organization which ensures the operation of its activities with the revenues generated by the Rogers Cup events.